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How We Protect Your Account & Information

When you open an account with alpha66 and fund it via DANA, OVO, GoPay or QRIS, your personal and payment data stays encrypted and secure with us.

Data encrypted end-to-endLocal payment methods protectedYour account, your control
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alpha66 How We Protect Your Account & Information
REACH OUR TEAM

Contact Us About Your Privacy

Questions about how we handle your data? Our support team is here to explain our policy, help you access or update your information, or assist with account security. Reach us through your preferred channel — live chat, email or phone — and we'll respond within hours during operating times.

Team online

Live Chat

Open your account or the Settings menu in your lobby, then tap Help. Our team responds in minutes during support hours, Monday to Sunday 08:00–22:00 Jakarta time.

Email Support

Send your privacy request to our data team with your account email and a clear description. We confirm receipt within 24 hours and resolve requests within 7–10 working days.

Account Settings

Log in, go to Settings > Security & Privacy, and you'll see options to review stored data, update contact details or request account information export directly.

HOW WE PROTECT YOU

Data Security, Cookies & Your Rights

We use industry-standard encryption to protect login credentials and payment information. Cookies on your browser help us recognise you when you return, and we use them to spot unusual login attempts from…

Account Encryption

Your login credentials and payment details are encrypted using TLS 1.2+ technology. Withdrawal requests require a second verification — SMS or email confirmation — before processing.

Cookie Consent

We use session and analytics cookies to personalise your lobby and measure feature usage. You control cookie settings in your browser; disabling them may limit some features but won't affect core gameplay.

Payment Data Handling

DANA, OVO, GoPay and QRIS transaction details are processed by our payment partners; we store only your confirmed transaction ID and timestamp, never full payment credentials.

Data Retention

Active account data is kept for the lifetime of your account. Inactive or closed accounts retain transaction records for 5 years to meet local financial audit requirements.

Your Privacy Rights

You can request access to your data, ask for corrections, or seek deletion where local law permits. Submit requests through Settings > Data Requests or email our privacy team directly.

Policy Updates

We update this policy when security practices change or legal requirements shift. Material changes are emailed to your registered address; continued account use means you accept the new terms.

Privacy Policy Questions Answered

Here's what players most often ask about how we handle privacy, data and account security at alpha66. If you don't see your question, our support team is ready to clarify any part of our policy.

We collect your full name, email address, phone number, date of birth and account history when you register. During deposit and withdrawal, we record payment method type (DANA, OVO, GoPay, QRIS) and transaction amounts, but never full payment credentials. This data helps us verify your identity and comply with local financial rules.

Yes. All deposits via DANA, OVO, GoPay and QRIS are processed through encrypted channels. We never store complete payment details — only your confirmed transaction ID. Withdrawal requests require a second verification step (SMS or email) before funds are released from your account.

Active account data stays with us as long as your account is open. When you close your account, we retain transaction records for 5 years to meet local banking and tax requirements. Your core profile is then anonymised but cannot be fully deleted during this retention window.

You can request a full data export through Settings > Data Requests or by emailing our privacy team. Deletion requests depend on local law and any pending transactions. We'll confirm what can be removed within 7–10 working days of your request.

No. Your personal information is never sold, rented or shared with third parties for marketing. We share only the minimum necessary with payment processors (DANA, OVO, GoPay, QRIS partners) to complete your transactions, and with authorities where legally required.

Cookies are small files stored on your device that help us remember you between sessions and spot suspicious login attempts. You can disable them in your browser settings, though some lobby features may work differently. Analytics cookies help us improve performance — no personal data is shared publicly.

Contact our support team immediately via live chat, email or phone. Change your password right away from Settings > Security, enable two-factor verification if available, and we'll review account activity with you. Report any unauthorised transactions within 24 hours for fastest investigation.

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